Our team actively scans and monitors your entire IT ecosystem to stay ahead of problems, eliminate issues before they arise, and maintains your workstations and networks so you can stay focused on running your small business. We call it Pro-Active Support (PAS) because we don’t like the idea of waiting to hear about a problem. We’d rather be out in front of it and fix it before it affects your business.
If we manage the computers and network security for your business, you can do what you do best and leave any technology issues to us. And if you ever do need help, we are just a call or click away! Generically this service is called Remote Monitoring and Maintenance, or RMM. But it’s so much more than that.
We will run a battery of scans as well as apply any missing updates that may affect the security and functionality of the systems. The cost for this scrubbing service is $119/computer and will improve their overall performance in the process by removing unwanted or unused programs.
NAS backup and IPS Firewall prices vary. Please ask one of our team members for more details.
With our Pro-Active Support (PAS) program, your computers will transmit daily alerts on their overall fitness to our PAS Dashboard. Plus, we will receive immediate alerts when a critical event occurs. In most cases, we will know there’s a problem before you will. We love this because it lets us keep the small problems small and not let them get big and scary.
We will provide ongoing program and security updates, which can be a big deal to stay ahead of. Sometimes the updates are to fix bugs, which is great but other times it’s to fix security flaws. And if those flaws aren’t patched, they could cause you and your business real money in the form of downtime, lost productivity and the expense to fix the problem.
Let’s not forget about security and protection. With the PAS program we provide the best defense to safeguard your computer and your data; Endpoint Detection and Response (EDR). The EDR is a genuine sentinel that’s keeping an eye on your computer. It is backed by a Security Operation Center (SOC) that operates 24x7x365 to catch any threats that might fool the sentinel. Fear not! The SOC team is on the case and always available to thwart any attacks.
In conjunction with the EDR is our WebProtect program. WebProtect has a database of bad websites that is constantly being updated and will prevent you from landing on one. We don’t want you to go to a normal-looking website that might actually be poisoned. Poison websites can inject malware (malicious software) onto your computer. We make sure “you can’t get there from here”.
Malware can cause loads of problems like redirecting your web searches, tracking your keystrokes as you log into your bank, email or social media sites or even encrypt your data so you can’t open it. Scary for sure. Our EDR will make sure nothing sneaks through while you’re enjoying your time on the web.
WebProtect also allows for the blocking of productivity-killing websites that maybe you don’t want your employees on during the work day. Initially, we set the filtering to block Hate, Guns, Violence, Sex, Nudity and Abused Drugs. We can add other categories or specific websites to suit your needs. And if a god website gets caught up, we can easily release it for you…after confirming it’s ok first!
Many businesses feel they need the maximum in network protection, and we can deliver!
If you need or want a robust firewall solution to further protect your business systems, workpapers and client data, we can offer that service as well in the form of a state-of-the-art firewall. All of our firewall solutions come with a built-in Intrusion Prevention System (IPS). This IPS will act as a constant watchguard protecting your business from the attacks that are occurring all the time against your network.
Plus, we will make sure that if an employee clicks on a bad link or goes to a bad website in-between software updates, the firewall will stop any bad instructions from being carried out that might compromise your system or your data. IPS Firewalls are must-haves for all small businesses with the level of internet attacks at an all-time high because of AI.
Sounds backwards, but 3-2-1 is a data backup technique we use to ensure your business NEVER loses any data.
Talk to a team member about our Pro-Active Support (PAS) Program.
We’ll be your high-tech watchdog to keep your systems clean.
